About OMRON

At OMRON Healthcare EMEA, we are driven by one purpose: improving lives. Every day, our dedicated team is making a real impact by delivering health solutions that empower individuals and communities. Through our partnerships and local initiatives, we are committed to advancing well-being and quality of life across the world. From developing breakthrough technologies to delivering personalized care, our employees are at the heart of everything we do.OMRON Healthcare EMEA is a commercial organization with the EMEA Headquarters in NL with the following main departments:  Supply Chain (logistics, Planning, Order Management), QA/RA, Human Resources, ICT, Marketing & Sales

Get to know more about OMRON Healthcare EMEA: LinkedIn Page- OMRON Healthcare EMEA

About the Team:

You will become part of a diverse team with bringing different expertise, backgrounds, and experiences to the Supply Chain Department.

About the Role:

As an Order-to-Cash Representative, you will be responsible for managing all order-to-cash processes for export countries, focusing on both distributor and retail business customers across the EMEA region. Additionally, you will build and maintain strong operational relationships with customers. 

Key responsibilities:

• Process orders and invoices in ERP system & customer portals, ensure that daily operational business is managed correctly and effectively according to OTC rules and procedures. Monitor credit hold issues and resolve billing discrepancies. Communicate feasible fulfilment schedules. Confirm or cancel orders in case of product shortages. 
• Process orders and invoices in ERP systems and customer portals, ensuring compliance with OTC procedures. Resolve billing issues, monitor credit holds, manage product shortages, and communicate delivery timelines.
• Serve as the main contact for assigned accounts, handling pre-sales, order, and post-sales queries. Manage accruals, order confirmations, and billing in ERP and customer portals.
• Coordinate with internal teams and logistics partners to align services with business needs. Collaborate with supply planning to confirm product availability and shape customer orders accordingly.
• Maintain master data in JDE (customers, items, pricing, orders) and support reporting and analysis for specific markets/accounts.
• Lead and support OTC process improvements and assist team members with operational queries.
• Ensure customer satisfaction by resolving complaints, implementing CAPAs (Corrective and Preventive Action), and improving NPS (Net Promoter Score).  Stay engaged with customers to track market trends and needs.
• May be assigned specific responsibilities related to the OTC role.

Who are we looking for?

• A statusholder (have a residence permit in the Netherlands)
• Fulltime: 36 – 40 hours per week
• Location: Hoofddorp
• Hybrid working: 50% working from the office and 50% working from home
• Holds a bachelor’s or master’s degree
• Employment contract: 1st contract for 1 year, 2nd contract for 1 year, and indefinite 
• Proficient in English at B2 level or higher, both written and spoken

The ideal candidates would have:

• Knowledge of order fulfilment / administrative process
• Good knowledge of Excel (Microsoft Office), as well as good knowledge of an ERP system (JD Edwards is a definite advantage)
• Experience/knowledge of export and incoterms and payment methods and documentary credits, such as letter of credit and cash against documents.
• 1 -2 years’ experience in an OTC role, ideally in a B2B environment (distributors, wholesalers, retailers, e-tailers).
• Good analytical skills with an eye for details and is very thorough.
• Proactive, with a hands-on attitude and Continues Improvement approach. 
• Skilled in prioritization and time management. 
• Strong culture sensitive communication skills and a professional approach to customers.
• Ability to work in a high-pace, dynamic and changing environment

What can OMRON offer you?

• International, inclusive and flexible working environment. 
• Opportunities to join trainings and courses for your personal and professional development. 
• Competitive primary and secondary employment benefits package. 
• 28 days holiday per year with the possibility to earn an additional 4 days. 
• Healthy Living Program unlimited access 1:1 session with psychologists, uplifting group sessions, and empowering self-guided care via OpenUp. 
• Possibility to work from abroad max. 12 weeks per year. 
• Hybrid working by 50% of time at the home and 50% at the office and budget to help set up your home office space.

Important:

We expect full commitment from all participants. If selected for the interview and prep sessions, please be aware that no-shows or cancellations are not acceptable due to the time and cost involved. 
Selected participants will be sent a Google form, only those who will have filled and sent the Google form in its entirety will be further considered. 

Important dates:

• Online prep-session: 14 October at 14:00 – 15:00 (Learn how the assessment works, what to expect, and how to prepare effectively)
• Speed date live Interview: 23 October at 14:00 – 16:00 at OMRON, Hoofddorp
  (You will be interviewed by hiring managers & hiring team of OMRON)

Apply now!

Deadline to register: 7 October 15.00 

Please note: due to the limited number of spots for this program, we may close this event as soon as we have received enough applications. So make sure you apply as soon as possible.